1. Who this policy applies to
This website is operated by Austin Aurus (Authorised Channel Partner) (“we”, “us”, “our”), an authorised channel partner marketing the Austin Aurus project developed by Austin Realty. We are not the developer. This policy covers only this website and the enquiries submitted through it.
Registered address: Wakad, Pune, Maharashtra 411057, India. RERA agent registration: To be updated.
2. Information we collect
Information you give us
When you submit an enquiry form, request a costing sheet, floor plan or brochure, we collect:
- Your full name
- Your mobile number
- Your email address
- The part of the website your enquiry came from — for example the pricing table or a specific floor plan — so our team knows what you were looking at
We do not ask for, and you should not send us, financial account details, identity document numbers, health information or any other sensitive personal data through this website.
Information collected automatically
Our hosting provider records standard technical data such as your IP address, browser type, device type, referring page and the time of your visit. This is used for security, diagnostics and aggregate traffic measurement.
3. How we use your information
- To contact you about your enquiry by telephone, SMS, WhatsApp or email
- To send you the price list, carpet area details, floor plans, payment plans and brochure
- To inform you about availability, offers and site visit arrangements for this project
- To share your enquiry with Austin Realty so that a booking can be processed
- To maintain internal records and to comply with applicable law
We do not sell your personal data. We do not use it for automated decision-making or profiling.
4. Consent and your communication preferences
By submitting an enquiry form you consent to being contacted by us and by Austin Realty on the contact details you provide, including by telephone, SMS, WhatsApp and email, in relation to this project. You consent to this contact even if your number is registered on the DND, NDNC or any similar do-not-disturb register, and you agree that such contact will not constitute an unsolicited commercial communication.
You may withdraw this consent at any time by writing to +91 90494 50426 or by post to Wakad, Pune, Maharashtra 411057, India. Withdrawal will not affect the lawfulness of anything done before we received your request, and we may still need to retain limited records as described in section 8.
5. Who we share your information with
- Austin Realty and its authorised sales personnel, for the purpose of responding to your enquiry and processing any booking
- Service providers who operate our infrastructure on our behalf — website hosting, customer relationship management, email and messaging delivery — and who are permitted to use the data only to provide those services to us
- Authorities, where disclosure is required by law, court order or a lawful request from a government agency
6. Cookies and analytics
This website does not set advertising or cross-site tracking cookies. Cookies strictly necessary for the site to function may be set by our hosting platform. If analytics or advertising tags are added in future, this policy and the consent mechanism will be updated before they are enabled.
7. Third-party content
Our location section embeds a map served by Google. When that map loads, Google may receive your IP address and set its own cookies under its own privacy policy, over which we have no control.
8. How long we keep your data
We retain enquiry data for as long as needed to respond to you and to pursue the sales conversation, and afterwards for the period required to meet our legal, tax and contractual record-keeping obligations. When neither purpose applies, we delete or anonymise it.
9. Security
Enquiries are transmitted over an encrypted connection and access to them is restricted to personnel who need it to respond to you. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may ask us to:
- Confirm what personal data we hold about you and obtain a summary of it
- Correct or complete inaccurate or incomplete data
- Erase data where it is no longer needed for the purpose it was collected
- Withdraw your consent to further contact
- Nominate another person to exercise these rights in the event of your death or incapacity
To exercise any of these, call +91 90494 50426 or write to us at Wakad, Pune, Maharashtra 411057, India. We may need to verify your identity before acting on a request.
11. Grievance officer
If you are not satisfied with how your data has been handled, you may contact our grievance officer:
- Name: To be appointed
- Contact: To be updated
- Telephone: +91 90494 50426
- Address: Wakad, Pune, Maharashtra 411057, India
We aim to acknowledge complaints promptly and to resolve them within the timeframes prescribed by applicable law.
12. Children
This website is directed at adults. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, contact us and we will delete it.
13. Changes to this policy
We may update this policy from time to time. The revision date at the top of this page indicates when it was last changed, and the current version always governs.